A visionary marketing campaign is what every project desires and
deserves, especially in a market where there are high levels of
competition and marketing budgets need to tighten up.
Now where do you start? Well, budgets are obviously tighter and therefore campaigns need to be more focused.
So
carefully review who you are trying to reach, who your target markets
are, and how you can get to them more directly and efficiently. Monitor
and review campaigns regularly, see where incentives are
performing or underperforming and react to this quickly. Ensure
everything you do has a meaning and substance and delivers focused
messages. Don’t risk anything that’s arguably vague or imprecise.
Further,
more than ever, the vision of the developer and the project must be
reflected in a concise communication strategy that has a clear
positioning, that answers the questions, “How we are different?” and,
“How we are better?” It will call for a deep and well-considered
understanding of your customers, their needs and their motivations.
With
these answers we have the starting point for a communications brief
that must lead to the development of a compelling, differentiating
idea. It must be an idea that is ownable, that can work across all
media, new and old. It must be an idea that reflects more than the
physical characteristics of the building or development. It must make
an emotional connection with potential markets and to do this it must
tap into all the senses, connect on a personal level and tell a
powerful story.
Today there is a need for real
integrated ideas. Above and below-the-line traditions have moved on. We
have 360 degrees online and now inline (as consumers increasingly take
control and tell us what they think in blogs). In this new
world of message distribution, the powerful idea still reigns supreme.
It is a poor idea that leads to ineffective communication and
inevitably higher costs as more resources and budgets are used to try
and pull it together.
So appreciating that we are in the highly unique marketing
environment of real estate, where do we go from here?
Firstly,
we suggest that you should consider cutting back or stopping
traditional ‘Brand’ marketing and advertising and concentrate on
‘Direct Response’ marketing. Indulging in institutional brand marketing
ie: ‘This is us, this is what we do and this is our telephone number’
is an excellent way to empty your budget with no appreciable return.
Every
marketing campaign must give your audience a reason to respond. You
should be conveying one simple message, something that they or their
business can relate to and therefore something that will interest them
enough to switch on their computer or pick up their phone.
Secondly,
embrace the web and expand the communication channels via email and
mobile. Your website should be seen as your selling tool, delivering
information as well as a virtual experience. Over and beyond that you
need to focus on search engine visibility. In this current climate it
is estimated as much as 80% of worldwide users are turning to the web
when doing their ‘homework’ before making any purchases or decisions.
Online
activity can be integrated with your internal sales system and is
completely measurable, allowing you to better manage and diversify your
market budgets.
Thirdly, when executing
collateral measure everything you do. All of your marketing should be
trackable down to the specific ad or marketing initiative which
generated every enquiry. If you can’t trace an enquiry back
to the origin of the lead, it will be difficult to evaluate where your
marketing money is going. How can you know what’s effective and what’s
not?
And a final word on how to make the money
go further. Before creative work starts make sure your sales
proposition is clear and concise. We use strategists and writers, as
well as designers, in workshop sessions with our clients, agents, and
architects, to ensure we’re saying all the right things to maximise
interest.
Dissent if you dare, but integrated
campaigns must be embraced if we are to build a brave new creative
world. A world that delivers results.